FAQ / Help

1. Orders & Cancellations

• Can I cancel or change my order?
  As our items are "Made-to-Order," production begins immediately after payment is confirmed. Therefore, we cannot accept cancellations, address changes, or size/color swaps once an order is placed.
• I didn't receive an order confirmation.
  Please check your "Spam" or "Promotions" folder. If you still cannot find it, your email address may have been entered incorrectly. Please contact us via email with your name and purchase date.

2. Shipping & Delivery

• When will my order arrive?
  Items typically require 5–10 business days for production before shipping. Domestic delivery within Japan usually takes an additional 2–3 days. International shipping times vary by location.
• Why did my order arrive in separate packages?
  This is normal. To ensure quality, different items (e.g., Apparel and Acrylic Stands) are produced at specialized factories. They may ship separately and arrive at different times. No extra shipping fees are charged for split shipments.
• Do you ship internationally?
  Yes! For apparel, we utilize our global production network to ship from the hub closest to you (US, EU, etc.) to minimize shipping costs and duties.

3. Returns & Refunds

• Can I return an item because it doesn't fit?
  Because each item is printed specifically for you, we do not accept returns or exchanges for sizing errors or "change of mind." Please refer to the size chart before ordering.
• What if my item is damaged or defective?
  We sincerely apologize. If you receive a defective item (printing error, damage), please contact us within 7 days of receipt. Include your "Order Number" and a "Photo of the defect" in your email. We will provide a replacement at no extra cost.

4. Payments

• What payment methods do you accept?
  We currently accept Credit Cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. We plan to introduce local Japanese payments such as PayPay and Konbini in the near future.