FAQ / Help

Orders & Cancellations

Can I cancel or change my order?

Because our items are custom printed on demand, production begins as quickly as possible.

We accept cancellation requests within 2 hours of order placement. To make the request, please email us immediately at shop-support@wizq.com with your order number.

Please note: Contacting us within the 2-hour window does not guarantee cancellation. Once an item enters production—even if within 2 hours—the order is locked and can no longer be canceled, modified, or swapped. Once the 2-hour window passes, all orders are final.

I didn’t receive an order confirmation. What should I do?

Check your Spam or Promotions tab—confirmation emails sometimes sneak in there. If you still don't see it, there might have been a quick typo in your email address during checkout. Drop us an email with your full name and purchase date, and we’ll be happy to look it up and resend it for you!

Shipping & Delivery

When will my order arrive?

Because every piece is made to order, items typically spend 2–5 business days in production before they ship. Once dispatched:

    • Standard Domestic Shipping: Takes an additional 3–5 business days.
    • International Shipping: Takes an additional 5–14 business days depending on local postal services and customs clearing.

You’ll receive an automated tracking link as soon as your package leaves our facility!

How do I know if my order will ship domestically or internationally?

We partner with a global network of fulfillment centers across the US, Canada, Europe, the UK, Australia, and East Asia.

    • Automatic Local Routing: If your shipping address is located within one of our major fulfillment regions, your order is automatically routed to the nearest regional facility to keep transit times fast and shipping fees low.
    • Clear Checkout Rates: When you enter your address at checkout, Shopify automatically detects your region and applies the correct local or international flat rate before you pay.

Why did my items arrive in separate packages?

Don't worry—this is completely normal! To bring you the highest quality merch, different products (like cozy t-shirts vs. acrylic stands) are crafted in specialized regional hubs. Items produced at different locations ship independently as soon as they’re ready. You won't pay any extra shipping fees for split deliveries!

Do you ship internationally?

Yes! We operate a global production network. For apparel and select merch, we print and ship from the fulfillment hub closest to your destination (including the US, Canada, UK, Europe, and Asia) to keep shipping times low, carbon footprints smaller, and customs fees down.

Returns & Refunds

Can I return or exchange an item if it doesn't fit?

Because every product is printed on-demand specifically for your order, we cannot accept returns or exchanges for sizing errors or change-of-mind. To make sure you get the perfect fit, please take a quick look at the sizing charts on each product page before placing your order!

What if my item arrives damaged, misprinted, or defective?

We want you to love your merch! If your item arrives damaged, has a printing defect, or isn't what you ordered, we’ll make it right right away.

Please email shop-support@wizq.com within 7 days of receiving your package with:

    1. Your Order Number
    2. A clear Photo of the defect or issue

Once verified, we'll send out a free replacement at no extra cost to you.

Payments & Billing

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay.