Shipping policy

Thanks for gearing up at wizQ Interactive! Here is everything you need to know about how we make, ship, and deliver your gear.

Custom Crafted On Demand

Every piece of gear is custom-printed just for you as soon as your order is placed.

  • Production Time: It takes 2 to 5 business days (excluding weekends and holidays) to craft and inspect your items before they ship.
  • Local Fulfillment: To get your order to you as fast as possible and minimize customs hassle, we automatically route production to our nearest partner hub (in the US, Canada, Europe, UK, Japan, and Asia).
  • Peak Seasons: Production may take a little extra time during busy holiday rushes, but we’ll send you a notification the moment your parcel is on its way!

Shipping Rates & Transit Times

We charge regional flat rates based on gear category and destination. Your exact shipping cost is calculated transparently at checkout before you complete payment.

Estimated Delivery Speed (Post-production):

  • United States & Canada: 3–6 business days
  • European Union & UK: 3–7 business days
  • Australia & New Zealand: 4–9 business days
  • Asia (Japan, East/SE Asia): 3–7 business days
  • Rest of World: 7–14 business days

Note: Occasional weather, local postal volume, or customs checks may affect final delivery times.

Tracking Your Gear

As soon as your package ships, we’ll email you a tracking number. Tracking links usually take 24 to 48 hours to update once handed over to the carrier.

Customs, Duties & Taxes

International shipments are sent on a Delivered at Place (DAP) basis. Any local import taxes, VAT, or tariffs charged by your country’s customs authority are the responsibility of the customer upon arrival.

Address Accuracy

Please double-check your shipping address at checkout! If a package is returned to our facility because of an incorrect address or uncollected delivery, you will be responsible for the cost of reshipping to the corrected address. Original shipping fees are non-refundable.

Missing or Stolen Packages

If your tracking says "Delivered" but you don't have your package:

  • Double-check your shipping address on the confirmation email.
  • Check with housemates, neighbors, or building managers.
  • Wait 24 hours—carriers sometimes scan packages delivered shortly before actual drop-off.

If your gear still hasn't arrived after 48 hours, reach out to us at shop-support@wizq.com with your order number and we'll help track it down!