Refund policy

At wizQ Interactive, every piece of gear is custom-printed and crafted individually as soon as you place an order. Because items are created on demand, we handle returns and refunds differently than traditional warehouses.

All Sales Are Final

  • Made to Order: Because your gear is printed specifically for you, all standard sales are final. We cannot accept returns or exchanges if you order the wrong size, color, design, or device model, or if you simply change your mind.
  • Check Your Specs: Please double-check your order details, device compatibility, and sizing charts carefully before completing checkout!

Damaged, Defective, or Incorrect Items

If your order arrives with a manufacturing fault, printing error, or damage from transit, we’ll make it right immediately!

  • Report Within 30 Days: Contact us at shop-support@wizq.com within 30 days of delivery.
  • Include Photos: Please attach clear photos showing the defect, damage, or wrong item alongside your order number.
  • Free Replacement or Full Refund: Once verified with our production facility, we will send a brand-new replacement with 100% free reshipping or issue a full refund to your original payment method.

Order Cancellations & Changes

  • Cancellation Request Window: You may request a cancellation or address change within 2 hours of order placement by emailing shop-support@wizq.com with your order number.
  • Production Lock: Please note that if automated production has already commenced within that 2-hour window, the order is locked and cannot be canceled, modified, or refunded. Once production starts, all sales become final.

European Union Statutory 14-Day Right of Withdrawal

Notwithstanding the above, if goods are delivered into the European Union, customers possess the statutory right to cancel or return their order within 14 days of delivery without providing a justification.

  • Mandatory Return Conditions: To qualify for a statutory EU return, items must be in their original, unused, and unworn condition, complete with all original tags, labels, and packaging. Proof of purchase is required.
  • Return Shipping Costs & Responsibility: The customer is strictly responsible for covering all costs associated with returning the item to our facility. We strongly advise using a trackable shipping service, as wizQ Interactive is not liable for items lost, damaged, or delayed during return transit.
  • Inspection & Refund Process: Returned items are subject to physical inspection upon receipt. Refunds will only be processed once the returned goods have passed inspection. Original shipping fees incurred at checkout are non-refundable.
  • Initiating an EU Return: Contact shop-support@wizq.com prior to sending back any items to receive mandatory return authorization and return address instructions. Unauthorized returns will be refused.