Privacy policy
1. Collection of Personal Information
wizQ Interactive Limited ("we," "us," or "our") collects personal information such as name, address, phone number, email address, and payment details when you use our services.
2. Purpose of Use
We use the collected information for:
- Order processing, packaging, and shipping.
- Customer support and communication.
- Marketing communications (only with your explicit consent).
- Fraud prevention and platform security.
3. Disclosure to Third Parties
To fulfill your orders and process payments, we share necessary data with the following partners:
- Printful Inc. / Printful Japan: For apparel manufacturing and fulfillment.
- pixiv Inc. (pixivFACTORY): For character goods manufacturing and fulfillment.
- Airwallex (Hong Kong) Limited: For secure payment processing.
- Shipping Carriers: Sagawa Express, Yamato Transport, Japan Post, etc.
4. International Data Transfers
As a Hong Kong-based company, your data will be processed on servers in Hong Kong, Japan, and other locations where our partners operate. We implement strict security measures to ensure your data remains protected globally.
5. Contact Us
For inquiries regarding your personal data (disclosure, correction, or deletion), please contact:
6. Cookies and Tracking
We use cookies to improve your experience and analyze site traffic. You can disable cookies in your browser settings, though some site features may be limited.
7. Data Security
We implement up-to-date security technologies and strict organizational measures to protect your personal data from unauthorized access, loss, or disclosure.
8. Changes to this Policy
We may update this policy periodically to reflect changes in legal requirements or our services. Updates are effective immediately upon posting to this site.