Army Units & Medals Sticker Sheet

• Crafted on Demand: Every piece is created individually when you order. Dedicated attention takes a few extra days, but custom quality is worth the wait.
• Eco-Friendly: On-demand production prevents overstock and cuts waste. Thank you for making a thoughtful, sustainable choice!

Production: 2–5 business days (starts the business day after ordering)

Estimated Shipping Time:

• United States: 3–6 business days
• Canada: 3–10 business days
• European Union: 4–10 business days
• United Kingdom: 4–8 business days
• Australia: 3–20 business days
• New Zealand: 10–20 business days
• Japan: 3–10 business days
• Rest of World: 7–20 business days

Total Time = Production + Shipping Time

You’ll receive a tracking link as soon as your order ships!

Note: Delivery times are estimates, not guarantees. Occasional weather, local postal volume, or customs checks may affect final arrival dates.

• Custom Printed / All Sales Final: Because every piece of gear is custom-printed specifically upon purchase, all standard sales are final. We do not accept returns or exchanges for ordering the wrong size, color, design, or device model. Please double-check product size charts and specifications before placing your order.
• Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery with clear photos of the issue so we can verify with our production facility.
• Free Replacement / Full Refund: Once the issue is verified, we will send a brand-new replacement with 100% free reshipping covered by us, or issue a full refund immediately.

Orders & Cancellations

Can I cancel or change my order?

Because our items are custom printed on demand, production begins as quickly as possible.

We accept cancellation and change requests within 2 hours of order placement. To make the request, please email us immediately at shop-support@wizq.com with your order number.

Please note: Contacting us within the 2-hour window does not guarantee cancellation and changes. Once an item enters production—even if within 2 hours—the order is locked and can no longer be canceled, modified, or swapped. Once the 2-hour window passes, all orders are final.

I didn’t receive an order confirmation. What should I do?

Check your Spam or Promotions tab—confirmation emails sometimes sneak in there. If you still don't see it, there might have been a quick typo in your email address during checkout. Drop us an email with your full name and purchase date, and we’ll be happy to look it up and resend it for you!

Shipping & Delivery

Need to check your order status? Track Your Order Here!

When will my order arrive?

Because every piece is made to order, items typically spend 2–5 business days in production before they ship, starting the next business day after your order is placed. Once dispatched, add the following shipping time depending on your destination:

• • United States: 3–6 business days
  • Canada: 3–10 business days
  • European Union: 4–10 business days
  • United Kingdom: 4–8 business days
  • Australia: 3–20 business days
  • New Zealand: 10–20 business days
  • Japan: 3–10 business days
  • Rest of World: 7–20 business days

Total delivery time = Production + Shipping time. You'll receive an automated tracking link as soon as your package leaves our facility!

Note: Delivery times are estimates, not guarantees. Occasional weather, local postal volume, or customs checks may affect final arrival dates.

How do I know if my order will ship domestically or internationally?

We partner with a global network of fulfillment centers across the US, Canada, Europe, the UK, Australia, and Japan.

• • Automatic Local Routing: If your shipping address is located within one of our major fulfillment regions, your order is automatically routed to the nearest regional facility to keep transit times fast and shipping fees low.
  • Clear Checkout Rates: When you enter your address at checkout, Shopify automatically detects your region and applies the correct local or international flat rate before you pay.

Do you ship internationally? 

Yes! We offer worldwide shipping to almost every country in North America, Europe, South America, Asia-Pacific, Africa, and the Middle East (with a small number of exceptions due to legal trade restrictions and carrier limitations, listed below).

We route orders through a global network of production hubs (US, Canada, Europe, UK, Japan, etc.) so your gear is printed as close to your doorstep as possible.

Are there any countries you cannot ship to?

Due to current international trade restrictions and postal carrier limitations, we cannot fulfill orders to: Belarus, Cuba, Iran, North Korea, Russia, Syria, Venezuela, the Gaza Strip, and the Crimea, Donetsk, and Luhansk regions of Ukraine.

Why do some products have specific shipping restrictions?

Select specialized items (such as shoes and phone cases) are produced by dedicated regional manufacturing partners. Because of these partner limitations, those specific items can only ship to select regional destinations. Any restriction will be clearly noted on the individual product's details page.

Why did my items arrive in separate packages?

Don't worry—this is completely normal! To bring you the highest quality merch, different products (like cozy t-shirts vs. acrylic stands) are crafted in specialized regional hubs. Items produced at different locations ship independently as soon as they’re ready. You won't pay any extra shipping fees for split deliveries!

What should I do if my tracking status hasn't updated or seems stuck?

• Tracking scans can sometimes take 24 to 48 hours to update once handed over to local carriers.
• No movement for under 5 business days past your Estimated Delivery Date (EDD)? The package is usually experiencing brief carrier delays or customs holds and should update shortly.
• No movement or scans for 5+ business days past your EDD? Your shipment may be lost in transit. Contact us at shop-support@wizq.com within 25 days of your EDD with your order number, and we will dispatch a free replacement.

Returns & Refunds

Can I return or exchange an item if it doesn't fit?

Because every product is printed on-demand specifically for your order, we cannot accept returns or exchanges for sizing errors or change-of-mind. To make sure you get the perfect fit, please take a quick look at the sizing charts on each product page before placing your order!

What if my item arrives damaged, misprinted, or defective?

We want you to love your merch! If your item arrives damaged, has a printing defect, or isn't what you ordered, we’ll make it right right away.

Please email shop-support@wizq.com within 7 days of receiving your package with:

1. 1. Your Order Number
      
   2. A clear Photo of the defect or issue

Once verified, we'll send out a free replacement at no extra cost to you.

Note: If your package is lost in transit or showing no movement, you have up to 25 days past the Estimated Delivery Date to report it for a free replacement under our Shipping Policy.

Payments & Billing

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay and Google Pay.

• Age Recommendation: Intended for adult use (Ages 18+). Not a toy.
• EU Consumer Warranty: 2-year legal guarantee in accordance with EU regulatory standards.
• Compliance: Products comply with the EU General Product Safety Regulation (EU 2023/988).

Manufacturer:
wizQ Interactive Limited
Room 1519, 15/F, Nan Fung Centre, 264-298 Castle Peak Road, Tsuen Wan, NT, Hong Kong
Contact: shop-support@wizq.com

Authorized EU Representative:
SINDEN VENTURES LIMITED
Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus
Email: gpsr@sindenventures.com